We work hard to provide exceptional customer service. Store policies are outlined below for your convenience. Please see our FAQ page or contact us if you have any additional questions and we’ll be happy to help.
Shipping: Due to COVID-19, inclement weather, and/or the increased volume of our carriers, shipping delays may occur.
Kindly allow 3-5 working days for processing your order. You will receive a confirmation email once the order is processed. Shipping times vary, but average total delivery time is 5-7 days for in stock items; please allow extra time for custom and made to order items to be delivered.
Standard shipping is FREE for orders over $150.00. Please see our FAQ page for more information.
Cancellations: You may cancel your order within 2 days after placing the order. Kindly use the contact page to request cancellation. Cancellations made more than 2 days after order was placed are not guaranteed. No cancellations will be accepted once the order has shipped.
Returns & Exchanges: We will happily accept unworn, undamaged, or defective full-priced and sale-priced products for exchange or refund within 14 days of receipt date. Clearance items are "final sale" and nonreturnable. Returns must be in their full original packaging and accompanied by a copy of the receipt/order confirmation. Shipping in nonrefundable.
Payments: We currently accept Brandyinthesky Boutique gift cards, major credit cards, and Paypal payments. Payment is required in full before an item is removed from inventory and shipped to the address you provide at checkout. Custom and special orders require a nonrefundable 50% down payment, the remainder to be paid in full prior to shipment.
Coupon Codes: Coupon discount codes are good for merchandise only. Coupon codes must be entered into the "Apply coupon code" link at check out. Coupon codes entered in the NOTES section cannot be applied. ONLY ONE code can be used on a purchase. Coupon codes cannot be applied to purchases made before the discount was offered, nor can they be retroactively applied after an order has been placed. Coupon Code offers do not apply to taxes or shipping. Coupon Codes begin and expire at midnight Central U.S. time on the days specified in the offer.
Weekly Summer BOGO Offers: Offers good while supplies last. Offers applicable to select merchandise only, as stated in the offer. Weekly deals and offer codes good for duration specified in the offer description. See "Coupon Codes" above for more information.
Gift Cards: We are now offering digital gift cards. Please see the following terms:
Your use of the digital gift card (herein referred to as gift card) constitutes acceptance of these terms:
Not redeemable for cash. This gift card is redeemable for merchandise and shipping costs only.
Treat this gift card as cash. This gift card will not be replaced if lost or stolen.
Redeemable at www.brandyinthesky.com only.
Valid one year from the date of purchase.
Redeemable at Brandyinthesky Boutique online store for goods and services not exceeding the remaining credit balance on this card.